cancellation policy

If for any reason you are not satisfied with a delivery, contact us at contact@sprengeraudio.com . We will do our best to find a solution!

If you would like to return something, please use our return form. We are a small company and ask for your understanding that the costs of return shipping must be borne by the customer.

Right of Withdrawal & Cancellation Policy

Consumers have a right of withdrawal, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity.

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods. To exercise your right of cancellation, you must inform us ( CK Commerce OG , Hermanngasse 31/27, 1070 Vienna, email: contact@sprengeraudio.com ) of your decision to cancel this contract by means of an unambiguous declaration (e.g. a letter sent by post or email). You may use the attached sample cancellation form for this purpose, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

sample cancellation form

To
CK Commerce OG
Hermanngasse 31/27
1070 Vienna
Email: contact@ Sprengeraudio.com

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*):

______________________________________________________________
______________________________________________________________
______________________________________________________________

Ordered on (*) _________________ / received on (*) ___________________

Name of the consumer(s):
______________________________________________________________
Address of the consumer(s):
______________________________________________________________

Date: _______________________
Signature of the consumer(s) (only if notification is on paper)

(*) Delete as appropriate

consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the cost of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

conditions for return

To ensure a full refund, we ask our customers to observe the following conditions:

  • New condition: The returned item should be in new condition. Minimal use to check functionality is permitted. Intensive use or damage beyond a simple functional test may reduce the refund amount.
  • Packaging: Please return the goods in the original packaging if possible to avoid damage during return transport. If the original packaging is no longer available, please use suitable packaging to protect the condition of the goods.
  • Damaged or used goods: For heavily used or damaged goods that have been affected by improper handling, we reserve the right to reduce or refuse the refund according to the loss in value suffered.

Exclusion or premature expiration of the right of revocation

The right of withdrawal does not apply to contracts for the delivery of goods:

  • which have been made according to customer specifications or are clearly tailored to the personal needs of the consumer,
  • which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,
  • which, due to their nature, have been inseparably mixed with other goods after delivery.